Careers

Position Overview

As a Supply Chain Assistant, you are responsible to process a large volume of incoming Proof of Delivery (POD) paperwork daily (which affects client account information) in a timely manner and create invoices for funding. You will compare, audit, and review client documents for accuracy, fraud, and completeness based on company policies and procedures. Additionally, you are responsible to process supply chain payables to include: vendor quick pays, fuel advances and client commissions.

Essential Job Functions and Responsibilities

  • Compare, audit, and review client documents and invoices for accuracy and completeness based on company policies and procedures; work to obtain any missing items.
  • Control fraud by auditing and performing quality-assurance checks for the accuracy and timeliness of documentation received in accordance with contract language and following established Vero procedures. Ascertain whether business transactions are properly supported.
  • Excel spreadsheet maintenance for client commissions.
  • Present a positive work attitude, professional appearance, flexibility to perform the job and dependable attendance habits.
  • Meet individual and unit performance goals and standards as defined by management.
  • Perform other duties as assigned by management.

Experience Requirements

  • A bachelor’s degree in business or a related field
  • Two years of direct client support or processing experience
  • Advanced Microsoft Excel skills
  • Solid data entry and 10-key skills
  • Basic business software skills required, preferably with IBM Notes, Microsoft Word and email                                  

Soft Skills

  • Requires a strong work ethic with excellent customer service skills, demonstrated time management skills, and interpersonal skills
  • Communicate effectively both verbally and in writing
  • Proven ability to learn quickly and understand new industries
  • Present a positive work attitude, professional appearance, flexibility to perform the job, and dependable attendance habits
  • Excellent professional references
ROLE DESCRIPTION

The Underwriter will report to the VP of Credit and be responsible for the analysis of all new prospective client relationships, preparation of all client credit packages to the VP of Credit, structuring all credit proposals, writing letters of intent and addressing issues that arise during the underwriting process, and approving new facilities within authority limits. The Underwriter will ensure that the facility will be enacted as set out in the credit application and comply with all credit policies and conditions set forth in the Credit Approval Request including but not limited to, ensuring Vero Business Capital has a clear first security interest in the receivables to be factored. The Underwriter will assist the VP of Credit and other members of the credit team as required in credit monitoring of clients and debtors.

KEY ACCOUNTIBILITIES

  • To underwrite all new client facilities ($15,000 – $5,000,000).
  • To ensure that the credit approval request has been prepared/approved in accordance with the Risk Framework and reflects a balanced and detailed assessment of the risk profiled from the proposed client relationship.
  • To coordinate the client take on, underwriting and initial funding processes to ensure a timely and expeditious execution of a new business transaction (typically 24-48 hours) in line with client’s expectations while remaining compliant with the Risk Framework.
  • To ensure all conditions set out in the Credit Approval Request are followed at the initial funding and that the initial funding complies with the Risk Framework.
  • To ensure that a first security interest is enacted on all new facilities including the identification of liens, garnishments, other security interests and ensuring subordination and inter-creditors are executed as appropriate.
  • Ensure that credit resources are researched and assessed so that Vero Business Capital is utilizing best practice in credit research, assessment, and processes.
  • To champion and assist in the implantation of the Risk Framework and its adoption with the business unit.
  • To implement and maintain excellent standards of customer service.

KEY RESPONSIBILITIES

  • Coordinate and analyze results of due diligence searches, audits, and background reports.
  • Where appropriate and in support of the new business staff and/or VP of Credit meet and/or interview the prospective client’s management team onsite.
  • Collate and review prospective client’s historical and projected financial statements, cash flows, tax returns, A/R aging’s and similar documentation ensuring accurately reflected in Credit Approval Request.
  • Approve new facilities within credit authority and prepare recommendations for VP of Credit on facilities that exceed credit authority.
  • Identify critical transactional/structural risks and communicate issues to VP of Credit.
  • Completion of the Credit Approval Request in compliance with the Risk Framework in collaboration with the Business Development team member.
  • Facilitate the effective hand over of new client to Portfolio Management servicing the facility including the identification of key risks and operating conditions.
  • Coordinate internally and externally; including with third parties such as existing lenders, partner lenders, appraisers, outside counsel and industry consultants bringing in VP of Credit at the appropriate time.
  • Undertake project work as required by Vero Business Capital.
  • Maintain, update, review, and grade per the terms of the Risk Framework all of Vero’s credit files
  • Coordinate the initial funding of transactions and the preparation of initial funding documentation along with primary and supplementary documentation.
  • To ensure that best practice is both shared and implemented within Vero Business Capital.

KEY SKILLS

  • Proven ability to underwrite, on-board, and monitor facilities that range from $15,000 in gross monthly AR to $5,000,000+ in gross monthly AR.
  • Proven ability to review collateral, financial performance and projections.
  • High attention to detail.
  • Organizational skills essential.
  • Strong skills and experience regarding transaction structuring.
  • High level of familiarity with documentation specific to factoring facilities and trucking in particular.
  • Ability to build internal and external relationships. Work in a fast moving team environment.
  • Must be able to manage several projects in varying stages at the same time.
  • Must be able to take ownership/responsibility of work product.
  • Consistent and timely follow up essential.
  • Excellent attendance and punctuality.
  • Strong oral and written communication skills.
ROLE DESCRIPTION

The administrative support role will focus on secondary functions to support invoice processing and improve overall client experience. A friendly, professional demeanor must be exhibited at all times and must be able to work with all levels of staff and management.

KEY ACCOUNTABILITIES
• Accurate and timely completion of secondary functions as assigned
• Provide additional administrative support as needed

KEY RESPONSIBILITIES
• Document scanning
• Uploading of documents to customer portal as required
• Managing and conclude departmental communication as tasked
• Data entry into various software programs and databases
• Providing additional support where needed

DAILY TASKS
• Ensure client documents are properly and accurately scanned throughout the course of the day
• Upload all documents to customer portals as required for payment remittance
• Managing internal and external departmental communication for resolution
• Entering and coding key data fields into various software programs and databases
• Secondary support to imaging personnel

KEY SKILLS:
• Excellent verbal and written communication
• Minimum (50) WPM typing; experienced in data entry
• Fast learner, self-motivated, deadline-oriented, adapts easily to change
• Ability to work in a team oriented environment
• Ability to work overtime and flexible start time as needed

Requirements

  • High school graduate
  • Minimum of 1 year experience in a high volume office or production environment
  • Well versed on Microsoft products; strong computer skills/knowledge
  • Knowledge of freight, transportation, and/or logistics industry is a plus

This job description is not intended to be all-inclusive. Employee may perform other related duties as necessary to meet the ongoing needs of the organization.

Job Purpose

As a Collateral Specialist, you are responsible to process a large volume of incoming Proof of Delivery (POD) paperwork daily (which affects client account information) in a timely manner and create invoices for funding. You will compare, audit, and review client documents for accuracy, fraud, and completeness based on company policies and procedures.

Essential Job Functions and Responsibilities

• Compare, audit, review, and verify a large volume of client documents and invoices for accuracy and completeness based on company policies and procedures; work to obtain any missing items.
• Control fraud by auditing and performing quality-assurance checks for the accuracy and timeliness of documentation received in accordance with contract language and following established Vero procedures. Ascertain whether business transactions are properly supported.
• Present a positive work attitude, professional appearance, flexibility to perform the job and dependable attendance habits.
• Meet individual and unit performance goals and standards as defined by management.
• Perform other duties as assigned by management.

Requirements

• A bachelor’s degree in business or a related field
• One year of direct client support or processing experience
• Solid data entry and 10-key skills
• Basic business software skills required, preferably with IBM Notes, Microsoft products such as Word and Excel, as well as email

Soft Skills

• Requires a strong work ethic with excellent customer service skills, demonstrated time management skills, and interpersonal skills
• Communicate effectively both verbally and in writing
• Proven ability to learn quickly and understand new industries
• Present a positive work attitude, professional appearance, flexibility to perform the job, and dependable attendance habits
• Excellent professional references

Job Purpose
The Account Manager is a critical position in the company that assists Vero’s English and Spanish speaking clients with day-to-day requests and account management. As an Account Manager, you serve as the main point of contact for clients and work closely with all other departments throughout the company to ensure we resolve any issues timely and maintain the best possible relationship with our clients by continually enhancing the client experience. You also work to set clear expectations with all current clients and train new clients on Vero policies and the client portal to ensure successful client relations and effective operations. This position includes extensive client contact.
______________________________________________________________________________
Essential Job Functions and Responsibilities

• Serve as the main point of contact for clients, answering and addressing incoming calls and emails from clients promptly and professionally and effectively resolving or escalating any issues.
• Resolve client issues and requests by clarifying the client’s request; determining the cause of the issue, selecting and explaining the best solution to solve the issue; expediting correction or adjustment; and following up to ensure resolution.
• Develop a keen understanding of Vero’s processes, procedures, and policies in order to properly access clients’ needs, requests, and issues; use mirroring techniques to determine true need and identify proper problem resolution.
• Work closely with the Sales, Processing, Credit, and other internal teams to ensure we resolve any client issues timely and maintain the best possible relationship with our clients by meeting and exceeding clients’ service expectations.
• Provide a high level of service to and communicate effectively with internal departments and management to ensure clear expectations regarding Vero processes and procedures.
• Develop positive client relationships by building client confidence and loyalty through client services centered on courtesy, friendliness, and responsiveness.
• Conduct new client training to ensure proper training on the client portal and company products, services, and policies.
• Provide timely feedback to the company regarding service failures and customer concerns.
• Access opportunities for process improvement and obtain feedback from clients to assist in the process of continually improving the client experience and service levels; contribute to the resolution of future issues by sharing feedback and making recommendations to management accordingly.

• Adhere to the company’s policies and procedures.
• Perform other duties and special projects as assigned and directed.

Experience Requirements
• A bachelor’s degree in business or a related field.
• Two or more years of experience in client services, account management, or a related field.
• Comprehension of general business best practices.
• Must be fluent in English and Spanish.
• Basic business software skills required, preferably with IBM Notes and Microsoft Office tools; ability to learn the organization’s database, and other software as needed.
______________________________________________________________________________
Soft Skills
• Must be detail-oriented, resourceful, and possess excellent time-management skills with ability to multi-task on numerous projects in a fast-paced environment.
• Ability to maintain client focus and work with the team to solve communication problems in situations when goals are clear as well as when they are ambiguous.
• Proven interpersonal skills that build effective relationships with team members in a manner that fosters an environment of integrity and trust.
• Must be able to handle sensitive and confidential situations and have the ability to interface with people at varying levels of seniority both internally and externally.
• Ability to communicate clearly through verbal, written, and face-to-face methods.
• Ability to work well independently and in a team environment.

Job Purpose
The primary role of the Business Development Manager is to prospect for new clients by networking, cold calling or other means of generating interest from potential clients that need our factoring services. They must then plan persuasive approaches and pitches that will convince potential clients to do business with the company. They must develop a rapport with new clients, and set targets for sales and provide support that will continually improve the relationship. They are also required to grow and retain existing accounts by presenting new solutions and services to clients. Business Development Managers work with mid and senior level management, marketing, and operational staff. He/she may manage the activities of others responsible for developing business for the company. Strategic planning is a key part of this job role, since it is the business manager’s responsibility to develop the pipeline of new business coming into the company. This requires a thorough knowledge of the A/R Factoring market, the solutions/services the company can provide, and of the company’s competitors. Travel will be required.
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Essential Job Functions and Responsibilities

New Business Development
• Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities. Meet potential clients by growing, maintaining and leveraging your network
• Research and build relationships with new clients
• Set up meetings between client decision makers and company’s practice leaders/principals
• Participate in pricing the solution/service
• Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. Use a variety of styles to persuade or negotiate appropriately

Client Retention
• Present new products and services to enhance existing relationships
• Work with technical staff and other internal colleagues to meet customer needs
• Arrange and participate in internal and external client debriefs

Experience Requirements
• A bachelor’s degree preferred
• Prior experience in factoring, commercial lending, business banking or asset based lending
• Five or more years of experience in Business to Business Sales

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Soft Skills
• Proven interpersonal skills that build effective relationships with teams members and clients that foster an environment of integrity and trust
• Must be able to handle sensitive and confidential situations and have the ability to interface with people of varying levels of seniority both internally and externally
• Must keep current with sales and industry trends
• Ability to communicate clearly through verbal, written, and face-to-face methods
• Must be detail-oriented, resourceful, and possess excellent time-management skills with the ability to multi-task in a fast-paced environment

Job Purpose
As an Accounts Receivables Specialist, your primary responsibility is managing accounts receivable for our clients. This position is strictly business-to-business accounts receivable (very customer-service focused), working with customers by telephone and email to recover unpaid invoices. The use of Vero’s computerized system is required for tracking and information gathering. A secondary responsibility will be either working with the Credit Department by confirming the accuracy of invoices for buyouts and recommending appropriate action to the Credit and Collections Manager or handling “hot checks”.
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Essential Job Functions and Responsibilities

• Contact debtors (customers) within an assigned portfolio to facilitate the invoice verification process and payment of all invoices, while educating our client’s customers of Vero’s service and documenting all calls for tracking and gathering information.
• Handle all incoming calls from customers requesting additional documentation regarding outstanding invoices.
• Respond to all requests in a prompt and efficient manner. Strive to achieve customer satisfaction and problem resolution on every call.
• Work with the Credit Department by confirming the accuracy of invoices for buyouts.
• Contact customers and clients regarding hot checks and train on proper procedures.
• Take ownership of assigned projects to ensure superior customer service and reduce company delinquencies.
• Meet individual and unit performance goals for Accounts Receivables as defined by management.
• Perform other duties as assigned by management.
• Perform other duties and special projects as assigned and directed.

Requirements
• Bachelor’s degree in business or a related field preferred
• Two years of related experience such as customer service or commercial (business-to-business) in accounts receivable.
• Must be highly skilled at problem solving.
• Well-developed business software skills required, preferable Excel and Word, Lotus, and the Internet.

______________________________________________________________________________
Soft Skills
• Must be detail-oriented, resourceful, and possess excellent time-management skills with ability to multi-task on numerous projects in a fast-paced environment
• Ability to maintain client focus and work with the team to solve communication problems in situations when goals are clear as well as when they are ambiguous
• Proven interpersonal skills that build effective relationships with team members in a manner that fosters an environment of integrity and trust
• Must be able to handle sensitive and confidential situations and have the ability to interface with people at varying levels of seniority both internally and externally
• Ability to communicate clearly through verbal, written, and face-to-face methods
• Ability to work well independently and in a team environment

Job Purpose
The Account Manager is a critical position in the company that assists Vero’s clients with day-to-day requests and account management. As an Account Manager, you serve as the main point of contact for clients and work closely with all other departments throughout the company to ensure we resolve any issues timely and maintain the best possible relationship with our clients by continually enhancing the client experience. You also work to set clear expectations with all current clients and train new clients on Vero policies and the client portal to ensure successful client relations and effective operations. This position includes extensive client contact.
______________________________________________________________________________
Essential Job Functions and Responsibilities

• Serve as the main point of contact for clients, answering and addressing incoming calls and emails from clients promptly and professionally and effectively resolving or escalating any issues.
• Resolve client issues and requests by clarifying the client’s request; determining the cause of the issue, selecting and explaining the best solution to solve the issue; expediting correction or adjustment; and following up to ensure resolution.
• Develop a keen understanding of Vero’s processes, procedures, and policies in order to properly access clients’ needs, requests, and issues; use mirroring techniques to determine true need and identify proper problem resolution.
• Work closely with the Sales, Processing, Credit, and other internal teams to ensure we resolve any client issues timely and maintain the best possible relationship with our clients by meeting and exceeding clients’ service expectations.
• Provide a high level of service to and communicate effectively with internal departments and management to ensure clear expectations regarding Vero processes and procedures.
• Develop positive client relationships by building client confidence and loyalty through client services centered on courtesy, friendliness, and responsiveness.
• Conduct new client training to ensure proper training on the client portal and company products, services, and policies.
• Provide timely feedback to the company regarding service failures and customer concerns.
• Access opportunities for process improvement and obtain feedback from clients to assist in the process of continually improving the client experience and service levels; contribute to the resolution of future issues by sharing feedback and making recommendations to management accordingly.
• Adhere to the company’s policies and procedures.
• Perform other duties and special projects as assigned and directed.

Experience Requirements
• A bachelor’s degree in business or a related field.
• Two or more years of experience in client services, account management, or a related field
• Comprehension of general business best practices.
• Basic business software skills required, preferably with IBM Notes and Microsoft Office tools; ability to learn the organization’s database, and other software as needed.
______________________________________________________________________________
Soft Skills
• Must be detail-oriented, resourceful, and possess excellent time-management skills with ability to multi-task on numerous projects in a fast-paced environment.
• Ability to maintain client focus and work with the team to solve communication problems in situations when goals are clear as well as when they are ambiguous.
• Proven interpersonal skills that build effective relationships with team members in a manner that fosters an environment of integrity and trust.
• Must be able to handle sensitive and confidential situations and have the ability to interface with people at varying levels of seniority both internally and externally.
• Ability to communicate clearly through verbal, written, and face-to-face methods.
• Ability to work well independently and in a team environment.

 

Job Purpose
As the Payment Specialist, you will be responsible for processing and post all checks received against clients’ invoices, print labels and attach to check copies in accordance with Vero. Process payment memos, hold checks and hot checks as received. Contact customers on all short-pays when necessary. Perform research on any checks without adequate information to determine the appropriate place to post the payment. Complete all entries accurately and timely with low data entry errors. Complete daily batch reconciliation and interface with accounting regarding discrepancies. You will report to the Accounting Supervisor.
Essential Job Functions and Responsibilities

  • Responsible for accurately posting and processing all checks received. Process all transactions quickly and accurately adhering to established identification procedures and all other Vero policies and procedures.
  • Match checks to the correct invoice then post.
  • Strong attention to detail and speed is necessary to post checks without errors.
  • Process payment memos, hold checks and hot checks as received.
  • The job will entail some phone calling to inquire on checks from customers, brokers and our clients as extensive research will be conducted for checks received without adequate information.
  • Take ownership of assigned project to ensure superior accuracy in all data input.
  • Present dedication to a job well done; assist other departments when questioning payments received.
  • Meet individual performance goals and standards as defined by management.
  • Perform other duties as assigned by management.

 Soft yet Vital Skills

  • Highly motivated self-starter with a strong work ethic, demonstrated time management skills and excellent customer service orientation.
  • Ability to work independently, as well as in a team environment, and to plan, prioritize, and organize work.
  • Ability to plan, set goals, and adjust priorities to work within team’s shifting job priorities.
  • Ability to interface with people at varying levels of seniority both internally and externally.
  • Organized, detail-oriented, and customer-centric.

Experience Requirements

Education and Experience

 

  • Bachelor degree or equivalent plus one to two years’ cash handling and/or customer service experience. Experience in accounts receivable preferred.
  • Must be very detail-oriented with a high level of accuracy and data entry speed. Must be highly skilled at problem solving.
  • Ability to work under conditions of heavy business volume and frequent distractions.
  • Candidate will have to meet strict productivity deadlines, as all checks must be posted the day they are received; therefore, time management skills and self-motivation toward goal achievement is necessary.
  • Candidate needs a strong work ethic. Must be able to handle sensitive and confidential situations and interface with people at varying levels of seniority.
  • Well-developed business software skills required, preferably Excel and Word, Lotus, and the Internet.


Communication Skills

  • Ability to communicate professionally and effectively with team members and clients.
  • Excellent interpersonal skills.

 

Other Desired Skills and Abilities

  • Proven ability to learn quickly and understand new industries.
  • Demonstrated experience handling sensitive and confidential situations and deal effectively and tactfully with all team members and clients.
  • Excellent customer service skills.
  • Excellent professional references, attendance and work ethic.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. Management reserves the right to modify, add or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals to perform the essential functions of this position.

Role Description

Administrative position which includes both clerical and receptionist duties. Customer service skills are key. Confidentiality and professionalism a must, customer service skills used 100% of the time supporting business administration personnel as well as clients. Perform a wide variety of duties as front end receptionist. Coordinate customer service by addressing all incoming calls and inquiries from clients in a timely hand-off to the correct department. Prepare and mail out all welcome kits for new clients.

Essential Job Functions

  • Answer and address all incoming calls promptly and professional.
  • Direct inquiries from clients in a timely manner by effectively solving, escalating or handing-off any issues to the correct department.
  • Sort incoming mail.
  • Prepare welcome kits to be sent to new clients.
  • Prepare packaging and labels for FedEx delivery.
  • Greet all walk-in customers upon entrance. Promptly and professionally direct them to their party.
  • Restock mini kitchen with paper and plastics products.
  • Maintain company supplies to include placing orders and distribution.
  • Ensure all sources of business are responded to in a professional and service-oriented manner including clients, shippers and internal employees.
  • Maintain security by following procedures and controlling access via the reception desk.
  • Update and schedule conference rooms for meetings and appointments.
  • Present a positive work attitude, professional appearance, flexibility to perform the job and dependable attendance habits.
  • Take ownership of additional projects as assigned by management to help support the business.

Requirements

  • High school diploma or equivalent plus one year of direct client support or receptionist/multi-line phone experience.
  • Candidate needs a strong work ethic with excellent customer service skills, good written and interpersonal skills and professional appearance.
  • Must be able to handle sensitive and confidential situations in a professional manner.
  • Candidate must be computer literate with well-developed business software skills including Microsoft Office Excel and Word. Use of fax, copier and multi-line phone system is required.
  • Ability to interface with people at varying levels of seniority both internally and externally.
  • Highly motivated self-starter with strong customer service skills.

This job description is not intended to be all-inclusive. Employee may perform other related duties as necessary to meet the ongoing needs of the organization.